Vacancy: Key Account Manager

Employment Type: Full Time – 37.5 Hours per week
Location: Remote
Reporting Line: National Wholesale Controller
Salary: Circa – £40,000

About Robinson Young

Robinson Young is a trusted UK sales, marketing and distribution partner for leading non-food FMCG brands, with over 50 years’ experience helping manufacturers grow across wholesale, retail and e-commerce channels. The business works with well-known brands across household, health and personal care, and supports a broad customer base that includes major grocery, discount, pharmacy, wholesale and online accounts. With a reputation for strong customer relationships, commercial delivery and operational excellence, Robinson Young offers brand partners a scalable route to market across the UK.

Role Overview

Robinson Young is seeking a commercially driven and relationship-focused Key Account Manager to join our Wholesale team. This role is responsible for managing and growing a portfolio of key wholesale accounts, building strong long-term partnerships, and identifying new business opportunities that support the company’s sales and growth objectives.

The successful candidate will act as a primary point of contact for strategic customers, ensuring excellent service, strong account performance, and close alignment between customer needs and Robinson Young’s commercial goals.

The role is remote based with expected travel to designated accounts and Head Office (Bury St Edmunds) for team & principal meetings.

This role would suit an ambitious account management professional who is ready to take the next step in their career. It is an excellent opportunity for someone who has already built a strong foundation in customer relationship management and is now looking to develop greater commercial responsibility, manage key wholesale accounts, and play a more strategic role in driving business growth. The successful candidate will be eager to build lasting customer partnerships, strengthen their negotiation and sales planning skills, and progress within a dynamic and growing wholesale environment.

commercial responsibility, strengthen negotiation and sales planning skills, and play a more strategic role in driving business growth within a dynamic and growing wholesale environment.

Key Responsibilities

• Manage and develop a portfolio of key wholesale accounts, building strong and lasting customer relationships.
• Deliver sales growth through account planning, range development, and commercial negotiation.
• Identify opportunities to increase revenue, margin, and market share within existing accounts.
• Prepare and deliver account plans, sales forecasts, and regular performance reviews.
• Lead customer meetings, business reviews, and range presentations.
• Negotiate trading agreements in line with company strategy.
• Work closely with internal teams including product, customer service, logistics, finance, and marketing to ensure excellent account support.
• Monitor customer performance, sales trends, and market activity to inform commercial decisions.
• Resolve customer issues promptly and professionally, maintaining a high standard of service.
• Support new business development within the wholesale channel where appropriate.
• Maintain accurate records of account activity, forecasts, and pipelines using internal systems.
• Ensure all trading activity is delivered in line with agreed budgets, targets, and company policies.
• Support and exhibit at customer trade events.

Essential Skills & Experience

• Proven experience in account management, sales, or business development within wholesale, FMCG, consumer goods, or a related sector.
• Strong track record of managing key customers and delivering sales growth.
• Excellent commercial awareness and negotiation skills.
• Confident analysing sales data and using insights to drive account performance.
• Strong communication and presentation skills.
• Highly organised, with the ability to manage multiple accounts and priorities effectively.
• Collaborative approach and ability to work cross-functionally with internal teams.
• Results-driven, proactive, and customer-focused.
• Proficient in Microsoft Excel, PowerPoint, and CRM/account management systems.
• Full UK driving licence as travel is required.

Desirable

• Experience working with major wholesale, retail, or distributor accounts.
• Knowledge of PHOCAS reporting / CRM programme.
• Experience in category, product, or range planning.
• Knowledge of UK wholesale buying groups & associated members.

Performance Measures

• Sales growth across key accounts
• Margin delivery
• Customer retention and satisfaction
• New opportunity conversion
• Successful delivery of account plans and commercial targets

Core Behaviours

We expect all team members to demonstrate:

• Collaboration – works effectively across teams, values diverse perspectives, and contributes to a supportive environment.
• Accountability – takes ownership of tasks, meets deadlines, and delivers on commitments.
• Adaptability – embraces change, learns quickly, and remains effective in dynamic situations.
• Communication – shares ideas clearly, listens actively, and maintains transparency with colleagues and stakeholders.
• Problem-Solving – approaches challenges with a solution-focused mindset and uses data and creativity to resolve issues.
• Customer Focus – understands internal and external customer needs and consistently strives to exceed expectations.
• Integrity – acts ethically, builds trust, and aligns actions with company values.

Values

Passion – We inspire others through our commitment and drive
Respect – We value diverse perspectives and treat everybody with dignity
Integrity – We act with honesty, fairness and consistency
Diversity – We are creating a culture where everyone feels safe and empowered to bring their genuine selves to work
Excellence – We seek continuous improvement in everything we do!

What We Offer

• Growth and development opportunities
• Competitive salary + bonus structure
• Car Allowance
• Collaborative work environment
• 5 weeks annual leave plus bank holidays
• Auto-enrolment Pension
• Employee Assistance Programme (EAP)
• DSE Contribution
• Onsite Parking
• Complimentary onsite refreshments provided during working hours
• Access to Bright Exchange Marketplace

Diversity & Inclusion Statement:

At Robinson Young, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we’re here to support you.

How to Apply:

Please submit your CV to hr@ry.tm . We look forward to hearing from you.